Attracting users and retain users on your gaming or product platform is hard, maintaining and growing your users is harder. Your engagement methodologies, tooling, reporting, and innovation is crucial to maintain the ongoing operations and LiveOps services to your users. You must go beyond maintenance with a move towards continuous innovation and improvement of your operations and support process in order to sustain growth.
Areas of Competency
Assessments, Gap Analysis & Roadmaps
Virtuosity measures operational maturity to baseline your LiveOps effectiveness and execution capabilities. Our experienced team of experts will identify opportunities and provide recommendations and solutions to optimize a sustainable customer experience while streamlining your operations.
- LiveOps Maturity Scoring and Reporting
- Best Practice Tools and Templates
- Automation and Integration techniques
- Actionable Insights and Recommendations
System Integration & Configuration
Simplifying your complex and custom data, software, and system integration challenges. Virtuosity ensures your technology aligns with your business objectives integrating multiple systems that cater to different functions, departments, and stages in your organization with a goal to provide a seamless service experience.
- Content management and curation
- Enterprise implementations
- API Development
- Training
- Change Management
Managed Services & Ongoing Operations
Virtuosity Managed LiveOps Services provides flexibility, agility, and scalability to your client service and game services operations. Our solution is modular and can snap into your workflow as an extension of your current operations or fully manage and maintain legacy platforms and applications with SLA based support and sustainment to enable your teams to focus on next generation revenue applications.
- Strategy and RoadMap
- Iterative Execution
- Maturation Progression Model
- Governance and Accountability
- Analytics and Reporting
